RETURN, REFUND & CANCELLATION POLICY

1. RETURN POLICY

Piplub ensures customer satisfaction by allowing returns under specific conditions. The details of our return policy are as follows:

Criteria	Details
Return Window	Within 3 calendar days from the date of delivery
Product Condition	Must be unused, unwashed, undamaged, and returned in original condition
Required Attachments	Original tags, packaging, invoice, courier receipt, and any other papers
Return Approval	Not required; buyers may directly initiate the return via the app
Pickup	Initiated by Piplub or seller's logistic partner within 1-3 business days

Note: Products that are returned without intact tags, original packaging, or essential documents will not be eligible for return or refund.

2. REFUND POLICY (FOR PHYSICAL PRODUCTS)

Upon successful return of the product to the seller or Piplub's facility:

Piplub will initiate the refund within 24–48 hours of product receipt confirmation.
Refunds will be processed to the original mode of payment (bank account, UPI, or wallet).
Refund timeframes:

Payment Mode	Refund Processing Time
UPI / Wallet	1–3 Business Days
Credit/Debit Card	5–7 Business Days
Net Banking	3–5 Business Days
COD (if available)	Refund via bank transfer

Refunds will be communicated via SMS and/or email notifications.

Important: If the product is received in a damaged, used, or unacceptable condition, Piplub reserves the right to deny the refund or provide a partial refund at its discretion.

3. SERVICE PROVIDER TRANSACTIONS (NON-PHYSICAL PRODUCTS)

For all services booked or purchased via Piplub (e.g., consultation services, online classes, or digital services):

No Refund and No Cancellation will be applicable once the payment has been completed.
Users are advised to thoroughly review the service description, terms, and schedule before completing the purchase.

Condition	Refund Eligibility
Payment completed for a service	Not eligible
Service delivery delayed	Not eligible
Service not availed by the user	Not eligible